TERMS TO USE

Effective Date: 25 September 2026

Welcome to Haven & Leaf. These Terms & Conditions govern your access to and use of the Haven & Leaf website and your purchase of products from us.

By accessing, browsing or using our website, or placing an order, you agree to these Terms & Conditions.

About Haven & Leaf

The website and products are operated by:

Legal Entity: Noole (Haven and Leaf)
Address: D.No.4-7/9, Unit 3, West Gandhi Nagar, Nagaram, Keesara Mandal, Medchal Malkajgiri Dist-500083, Telangana, India

In these Terms, “Haven & Leaf”, “we”, “us” and “our” refer to Noole (Haven and Leaf), and “you” or “customer” refers to the person accessing the website or purchasing our products.

Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for any unlawful or fraudulent purpose

  • Attempt to gain unauthorized access to our website, systems or accounts

  • Interfere with the normal operation or security of the website

  • Introduce viruses, malicious code or other harmful material

  • Copy, reproduce or misuse our content without permission

  • Provide false, misleading or fraudulent information

We reserve the right to restrict or terminate access to our website where reasonably necessary.

User Information and Account

When placing an order or creating an account, you agree to provide information that is accurate, complete and current.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

If information provided by you is found to be false, inaccurate or misleading, we may cancel or restrict an order or account, subject to applicable law.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, ingredients, images, specifications, prices and other information displayed on our website are accurate.

However, photographs and screen displays may not always represent the exact colour, texture, appearance or finish of a product.

Because our products may be handmade or naturally formulated, minor variations may occur between individual products.

Product information provided on our website is for general informational purposes and should not be treated as medical advice.

Product Availability

Products displayed on our website are subject to availability.

We reserve the right to discontinue, modify or limit the availability or quantity of any product at any time.

If we are unable to fulfil an order, we will communicate with you and take appropriate action in accordance with applicable law.

Orders and Acceptance

When you place an order, you are submitting a request to purchase the selected products.

An order is subject to payment confirmation, product availability and acceptance by Haven & Leaf.

We reserve the right to cancel or decline an order where reasonably necessary, including in cases involving suspected fraud, technical errors, incorrect pricing, product unavailability or misuse of our website.

Pricing and Payment

Prices displayed on the website may change without prior notice.

All prices are inclusive of applicable taxes unless stated otherwise.

We currently accept prepaid orders only through the payment methods made available on our website.

Payments may be processed through third-party payment providers and may also be subject to their respective terms and policies.

In the event of an obvious pricing or technical error, we reserve the right to correct the error and take appropriate action regarding affected orders.

Shipping, Delivery and Returns

Shipping, delivery, cancellation, replacement and refund matters are governed by our separate policies:

Shipping & Delivery Policy
Cancellation & Replacement Policy

These policies form part of these Terms & Conditions.

Promotions and Coupons

Promotional offers, discounts and coupon codes may be subject to specific terms applicable to the relevant offer.

Unless otherwise stated:

  • Coupons cannot be exchanged for cash

  • Coupons cannot be transferred

  • Promotional codes may have usage limits or expiry dates

  • We may withdraw or modify promotional offers where reasonably necessary

We may restrict or cancel the use of coupons where misuse or fraudulent activity is suspected.

Intellectual Property

All content on the Haven & Leaf website, including our brand name, logo, photographs, product images, graphics, designs, text, videos, audio, illustrations and website design, is owned by or licensed to Haven & Leaf unless otherwise stated.

You may access and use our website for your personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, publish, transmit, sell or commercially exploit our content without our prior written permission.

External Links

Our website may use or provide access to third-party services, including payment providers, logistics partners, communication platforms, analytics services and other service providers.

Your use of such services may be subject to the third party's own terms and policies.

Our website may also contain links to third-party websites. These links are provided for convenience, and Haven & Leaf does not control or accept responsibility for the content, availability or policies of such third-party websites.

Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure or available at all times.

Access may occasionally be interrupted due to maintenance, technical issues, updates, security measures or circumstances beyond our reasonable control.

Disclaimer and Limitation of Liability

To the extent permitted by applicable law, Haven & Leaf shall not be responsible for losses or delays arising from circumstances beyond our reasonable control, including courier delays, network failures, technical failures, natural events, government actions or other unforeseen circumstances.

We do not guarantee that every part of the website will always be accurate, complete, current or free from technical errors.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.

Fraud and Misuse

We may investigate and take appropriate action where we reasonably suspect:

  • Fraudulent activity

  • False or misleading information

  • Payment abuse

  • Coupon misuse

  • Repeated false product claims

  • Repeated misuse of replacement or cancellation policies

  • Repeated refusal or misuse of deliveries

  • Unauthorized use of our website or services

Such action may include cancelling orders, restricting accounts or limiting access to our services, subject to applicable law.

Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages or expenses arising from your unlawful use of the website, violation of these Terms, misuse of our services or infringement of the rights of Haven & Leaf or any third party.

Force Majeure

Haven & Leaf will not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government actions, public emergencies, technical failures or other unforeseen events.

Termination

We may restrict or terminate your access to the website if you violate these Terms, engage in unlawful activity, provide false information, misuse our services or otherwise act in a manner that may harm Haven & Leaf, our customers or our website.

Termination or restriction of access will not affect obligations that arose before termination.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or applicable laws.

The updated version will be published on this page with the revised effective date.

Your continued use of the website after updated Terms are published will constitute acceptance of the updated Terms to the extent permitted by applicable law.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to applicable consumer protection laws and the jurisdiction of competent authorities, courts and consumer forums, disputes shall be subject to the jurisdiction of the competent courts in Telangana, India.

Severability

If any provision of these Terms is found to be invalid or unenforceable by a competent authority or court, that provision shall be modified or excluded to the extent necessary, while the remaining provisions shall continue to remain in effect.

Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy and Cancellation & Replacement Policy, constitute the terms governing your use of our website and purchase of products from Haven & Leaf.

Grievance Redressal and Contact

For questions, complaints or grievances relating to our website, products or services, please contact us:

Haven & Leaf
Legal Entity: Noole (Haven and Leaf)
Address: D.No.4-7/9, Unit 3, West Gandhi Nagar, Nagaram, Keesara Mandal, Medchal Malkajgiri Dist-500083, Telangana, India
Email: info.havenandleaf@gmail.com
Phone: +91 89785 82431

Please include your order number and relevant details where applicable so that we can assist you efficiently.

By accessing or using our website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.