CANCELLATION AND REPLACEMENT POLICY

At Haven & Leaf, we carefully pack every order to ensure it reaches you safely. However, if there is an issue with your order, we are here to help.

Order Has Not Been Shipped Yet

Orders can be cancelled before they are dispatched. Please contact us as soon as possible with your order number. The amount paid by you would be refunded to you and should reflect in your account in 7-10 days.

Once an order has been dispatched, it cannot be cancelled.

Product Damaged During Delivery

If your product arrives damaged, please contact us within 48 hours of delivery.

Please share clear photographs and an unboxing video showing the condition of the package and product.

Once verified, we will send the same product again at no additional cost. A return of the damaged product will not normally be required.

Incorrect Product Received

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verification, we will send the correct product at no additional cost. You will not normally need to return the incorrect product.

Missing, Defective or Leaking Product

If a product is missing, defective, leaking or spilled, please contact us within 48 hours of delivery with photographs and an unboxing video.

After verification, we will send the same product again at no additional cost.

Product Significantly Different From Description

If you believe the product received is significantly different from its description on our website, please contact us within 48 hours of delivery.

After verification, we will send the same product again, where applicable.

Refunds & Product Replacement

Our standard resolution for eligible issues is replacement of the same product.

We do not ordinarily provide refunds or substitute the product with another product.

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded under applicable law.

Sale & Promotional Orders

Products purchased during sales, discounts or promotional offers are also eligible for replacement where they meet the conditions of this policy.

Contact Us

For any cancellation or replacement request:

Email: info.havenandleaf@gmail.com
Phone: +91 89785 82431

Please include your order number, product name, photographs and unboxing video when contacting us.