Shipping and delivery policy

SHIPPING AND DELIVERY POLICY

At Haven & Leaf, we carefully pack every order to ensure that your products reach you safely and in good condition.

Shipping Availability

We currently ship orders within India only.

All orders placed on our website are prepaid orders.

Order Processing

Orders are processed and dispatched after the order is successfully placed and payment is confirmed.

Processing times may vary depending on product availability, order volume, weekends, public holidays and other circumstances.

Delivery Time

Once your order has been dispatched, it will be handed over to our shipping/courier partner for delivery.

The estimated delivery time may vary depending on your location, courier service availability and other factors. The estimated delivery date, where available, will be communicated through the order or shipping updates.

Delivery timelines are estimates and are not guaranteed.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your order.

Order Tracking

Once your order has been dispatched, tracking details will be provided through the contact information associated with your order.

You can use the tracking details on our website to check the current status of your shipment.

Delayed Deliveries

While we work with our shipping partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including weather conditions, transportation issues, operational delays, public holidays, high order volumes or other unforeseen circumstances.

If your order is significantly delayed, please contact us and we will assist you in checking the shipment status.

Incorrect or Incomplete Address

Please ensure that your shipping address, phone number and other delivery details are accurate before placing your order.

Haven & Leaf may not be responsible for delays or failed delivery resulting from incorrect, incomplete or inaccurate information provided by the customer.

Delivery Attempts

Our courier partner may make multiple delivery attempts using the contact details provided with your order.

Please ensure that someone is available to receive the package and that your phone number is reachable during the delivery period.

Damaged Package or Product

If your package or product appears damaged, leaking or otherwise compromised when delivered, please take photographs and record an unboxing video before disposing of the packaging.

Please contact us within 2 days of delivery for delivery-related damage or leakage.

For eligible issues, please refer to our Cancellation & Replacement Policy.

Refused Delivery / Return to Origin (RTO)

Once an order has been dispatched, it cannot be cancelled.

If a customer refuses to accept a shipment, is repeatedly unavailable to receive it, provides an incorrect or incomplete address, or the shipment is returned to us for any other reason attributable to the customer, the shipment may be treated as a Return to Origin (RTO).

For prepaid orders that are returned to us due to reasons attributable to the customer, the amount paid will be refunded after deducting the applicable delivery and return-to-origin (RTO) charges incurred for the shipment. The remaining balance, if any, will be refunded to the original payment method in 7 to 10 working days

If the delivery failure is due to an error by Haven & Leaf or our delivery partner, the matter will be reviewed separately.

Repeated refusal of deliveries or repeated unsuccessful deliveries may result in restrictions or additional conditions being applied to future orders.

Nothing in this policy is intended to limit any consumer right or remedy that cannot legally be excluded under applicable law.